Returns

Leandro’ Souza’s crystalline creations and Alchemy wands are non-returnable or exchangeable.

They are high vibrational beings of Light, you find each other to serve a higher purpose.

If a connection has been made, and if it is a decision made based on what you feel in your heart, you will never go wrong.

 

We take great care in presenting their images here, in such a way that their essence is captured for you to connect with them.

Attention is paid to showcasing all the finer details of their features.

All photos are not enhanced.

When you place them under the sunlight, all the features will be exactly the same as captured in the photos.

 

Most of the crystal skulls you find here will have their features and terminations kept as natural as possible. These pieces are felt to be among those with the greatest energetic potency , and they are not easily copied.

This means that some crystals have naturally occurring cracks, fissures and vugs . They add character to the crystal skulls .

 

If it is with slight defect, it will be clearly stated and will be offered on discount / at a lowered price.

However this does not mean that all that are offered on a special energy exchange are defective.

 

 

Jewelries are returnable/exchangeable if for any reason you are not satisfied with your purchase.

 

Returns are at your own expense. On your parcel please state ‘Return of Goods’ on the customs declaration form which is provided by the local post office or the courier you choose to return your items with. Failure to do this will result in you being liable for the customs costs. Return the item(s) back to us to the address stated on the airwaybill that you received with your parcel.

 

Follow the simple steps below to return/exchange your item(s)

  • Inform us within 24 hours of receipt should you decide on an exchange or refund
  • Provide us with a tracking number within 7 days
  • Enclose your returns form inside the parcel before sealing your parcel (please ensure you obtain a proof of postage until your refund has been processed)
  • Ensure that you obtain your proof of postage in case there are any issues with your delivery back to us
  • Please allow up to 7 working days for your return/exchange request to be processed.
  • Once your order has been refunded, you will receive a confirmation email
  • All refunds will be refunded at the original purchase price less shipping charges using the original method of payment.
  • Delivery costs are non-refundable.

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