Shipping & Insurance

Shipping Rates

We offer the best and lowest rate for shipping & insurance with DHL Express. These rates are much lower than your local standard shipping rate.

Free shipping (with the exception of remote areas) for MOST small parcels, with exception for special/odd/long shaped carvings that require larger packaging such as fairies or travellers. In which case shipping cost is calculated based on the dimensional weight (size of box)

* For far away lands such as Peru, Fiji, French Polynesia ... German, French, or Swiss countryside etc, there will be a minimal charge for shipping ... even if free shipping is offered during checkout for your order.

- You will be informed of the additional charge, if you do not agree with the amount, the order will be cancelled and a full refund will be processed.

 * If ordering more than 2 items, pls contact us for an accurate shipping quote, the cost shown by the shipping calculator may not be accurate, likely to be higher than what it should be.

Shipping Carrier

DHL Express provides real time tracking, signature is required upon delivery.

Orders are shipped from Malaysia.

Estimated transit time to anywhere in the world after dispatch:
an average of 3 to 5 business days

 

Insurance

A separate Paypal invoice will be sent to you, should you need to purchase insurance. This covers against loss and damage ON TRANSIT.

For items valued up to USD 999, insurance will be a flat rate of USD 18.

For items valued above USD 1000, please get in touch with us for an accurate quote.
(Insurance costs not more than 3% of total value)

 

Buyer's Responsibility

Pls have photos and videos taken to document the UNPACKING PROCESS as proof.

If the parcel arrives in a condition where it looks like it may have been tempered with, pls take photos of its condition before opening.

We will not be held responsible if buyer cannot provide proof on missing / damaged item claim.

In the event that your order arrives damaged or with a suspected defect, you have 24 hours to inform us , it is important to include detailed photos and videos. We will need these info to file a case with DHL to claim for damages, if your parcel is insured.

If a damage is not reported within 24 hours with proof:

- there is no guarantee for a valid case. This will be up to DHL and the insurance company to investigate.

Pls allow some time for your claim to be processed, usually up to 2 months. We do not have control over the time it will take, this is in the hands of the insurance company.

 

* We receive an instant SMS notification from DHL as soon as the parcel is delivered. If we do not hear from you in the next 24 hours : the transaction is considered as fully completed, delivered in good order. 

* Insurance DOES NOT cover for damages AFTER a safe delivery.

********

 

Shipping Regions

We ship worldwide except Israel & North Korea.

Shipping Disclaimer

Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately.

Any orders that are re-directed due to an incomplete or incorrect address will be charged a $20 re-routing fee by DHL. Higher charges may apply depending on distance i.e. a different state or to a remote area.

Temple of Alchemy cannot be held responsible for orders that are deemed undeliverable due to incorrect address etc. Buyer is responsible for all shipping charges, including duties, taxes and/or customs charges.

Please check on tracking updates to know when to expect your delivery.

news & updates